Legal
Privacy Policy
Welcome to the Megafiber Networks App. Megafiber Networks ("Megafiber," "we," "our," or "us") respects and values the privacy of our subscribers and customers. This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when customers access our mobile application, website, and related internet services. The Megafiber Networks App is designed to make customer transactions faster, more convenient, transparent, and secure. Through the application, customers may access their subscription information, manage their accounts, monitor billing transactions, submit service requests, and communicate with our support team. We are committed to handling personal information responsibly in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, its implementing rules and regulations, and other applicable Philippine laws.
Information We Collect
Depending on the features customers use, we may collect and process the following information: A. Personal and Account Information Full name Mobile or telephone number Email address Residential or installation address Customer account or subscriber number Account authentication information B. Internet Subscription Information Subscribed internet plan Account activation date Subscription and service status Installation and service location Service history and technical support records Assigned service equipment information C. Billing and Transaction Information Monthly billing statements Outstanding balances Payment amounts and dates Payment reference numbers Transaction and receipt history Account adjustments and applicable charges D. Technical and Application Information Where necessary for the application's operation, we may process device information, IP addresses, application activity, error reports, and other technical information required for account security, troubleshooting, and service improvement. E. Customer Support Information We may collect messages, inquiries, complaints, service requests, attachments, and other information voluntarily provided when customers contact our support team. We collect only information that is relevant and reasonably necessary for our legitimate service operations and disclosed purposes.
How We Use Your Information
Megafiber Networks processes customer information for the following purposes: 1. To create, identify, authenticate, and manage customer accounts. 2. To provide customers with access to their internet subscription information. 3. To display accurate billing statements, balances, and payment records. 4. To process and verify service-related transactions. 5. To receive, manage, and resolve technical support requests. 6. To schedule installation, maintenance, and repair services. 7. To notify customers of important account updates, billing reminders, service interruptions, and maintenance activities. 8. To prevent fraudulent transactions, unauthorized access, and misuse of the application. 9. To improve the reliability, performance, security, and customer experience of our services. 10. To comply with applicable legal, regulatory, accounting, and contractual obligations. Personal information will not be used for unrelated purposes without an appropriate lawful basis and any required notice or consent.
Legal Basis for Processing
1. Processing is required to comply with legal obligations. 2. Processing is necessary for legitimate business interests, provided these do not override applicable data privacy rights. 3. The customer has provided valid consent when consent is required. 4. Customers may withdraw consent for optional processing, subject to applicable legal and contractual limitations.
Facebook Login and Meta Platform Data
If the Megafiber Networks App provides Facebook Login or integrates with Meta services, we may receive information authorized by the customer and permitted by Meta. Depending on the permissions requested and approved, this may include: Facebook user ID Public profile name Email address, where authorized Other information specifically disclosed and authorized through the applicable Meta permission process This information may be used to authenticate users, associate authorized login credentials with their Megafiber customer accounts, and facilitate secure account access. We will not request customers' Facebook passwords or use Meta-provided information for unauthorized purposes. Meta platform information will be processed only for disclosed purposes, in accordance with applicable Meta Platform Terms and data use requirements. Customers may request deletion of Meta-derived information through the procedure described in Section 9. Important: This section applies only to Meta integrations actually implemented in the application. The final published policy must identify the actual permissions and information processed.
Sharing and Disclosure of Information
Megafiber Networks does not sell customer personal information. We may disclose limited personal information to authorized parties where reasonably necessary, including: Authorized Megafiber Networks employees and technical personnel. Payment processors and payment service providers. Cloud hosting, application maintenance, and information technology service providers. Contractors supporting installation, repairs, and service delivery. Government agencies or regulatory authorities where disclosure is legally required. Access to personal information shall be limited to authorized personnel and service providers with a legitimate operational need. Where applicable, we will require appropriate confidentiality, security, and data protection safeguards from service providers.
Data Security
We recognize the importance of protecting customer information against unauthorized access, misuse, disclosure, alteration, loss, and destruction. Megafiber Networks maintains appropriate organizational, physical, and technical safeguards based on the nature and sensitivity of the information processed. These safeguards may include access restrictions, account authentication, secure communications, employee confidentiality measures, security monitoring, and appropriate system maintenance. Although we take reasonable measures to protect information, no electronic system can guarantee absolute security. We encourage customers to protect their login credentials and promptly report suspected unauthorized account activity.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes stated in this Privacy Policy, provide contracted services, resolve disputes, comply with applicable legal requirements, and maintain legitimate business records. Retention periods may differ according to the type of information, the purpose of processing, and applicable legal requirements. When personal information is no longer necessary and no lawful retention requirement applies, it will be securely deleted, anonymized, or otherwise disposed of using appropriate safeguards.
Customer Privacy Rights
Under the Philippine Data Privacy Act of 2012, customers have rights regarding their personal information, subject to applicable legal conditions. These include the rights to: Be informed about the processing of their personal information. Request access to their personal information. Request correction of inaccurate or incomplete information. Object to certain processing activities. Withdraw consent where consent is the applicable legal basis. Request erasure or blocking of personal information where legally applicable. Exercise applicable data portability rights. File a complaint with the National Privacy Commission. Seek damages where provided by law. Customers may contact Megafiber Networks to exercise their rights. We may verify the identity and authority of a requester before acting on a request to protect customer information.
User Data Deletion and Account Removal
Customers have the right to request deletion of their personal information, subject to applicable legal and contractual requirements. How to Request Data Deletion Customers may submit a request by contacting Megafiber Networks through: Website: https://megafibernetworks.com Customer Support: 0946 603 9570 Email: privacy@megafibernetworks.com When submitting a request, customers should provide sufficient information to allow us to identify the relevant account, such as their registered name and subscriber number. Sensitive credentials, passwords, and unnecessary identity documents should not be submitted. Upon receiving a valid request, Megafiber Networks will: 1. Verify the requester's identity or authority. 2. Review the relevant customer account and applicable retention obligations. 3. Delete or anonymize personal information that is no longer necessary and is eligible for deletion. 4. Remove applicable Facebook Login information and other Meta-derived personal information where required. 5. Inform the customer of the request's outcome and explain any information that must lawfully be retained. Certain billing, accounting, transaction, or service records may need to be retained where required or permitted by law. Uninstalling the application does not automatically delete customer subscription records maintained in Megafiber Networks' systems. Deleting an app account does not necessarily terminate an active internet subscription. Customers who wish to discontinue their internet service must follow the applicable service termination procedure. We will process verified deletion requests without undue delay and within applicable legal requirements.
Third-Party Services
The application may use third-party services to support authentication, notifications, payment processing, cloud infrastructure, or other operational functions. Such services may process limited customer information in accordance with their respective roles, applicable agreements, and privacy practices. Where required, we will inform customers about relevant third-party processing and obtain consent when applicable.
Application Permissions
Certain application features may request access to device capabilities, such as notifications, camera, photos, or location, where these are necessary for specific functionality. Permission requests will be presented through the applicable device or application controls. Customers may manage supported permissions through their device settings. Disabling a permission may limit the related feature but will not necessarily prevent access to unrelated services. The final published version of this policy must reflect only permissions actually requested or used by the application.
International Data Processing
If our authorized technology or cloud service providers process information outside the Philippines, we will implement appropriate safeguards and comply with applicable requirements governing such processing.
Children's Privacy
The Megafiber Networks App is intended primarily for customers and individuals authorized to manage an internet subscription. We do not knowingly collect children's personal information for purposes unrelated to the provision of our services. Where personal information relating to a child must be processed, we will comply with applicable legal requirements, including those concerning parental or guardian authority.
Changes to This Privacy Policy
Megafiber Networks may update this Privacy Policy to reflect changes in our application, services, data processing practices, or legal obligations. Updated versions will be published through our official website or other appropriate customer communication channels. Where required by law, we will provide additional notice or obtain consent before implementing material changes to personal information processing.
Contact Information
For privacy-related concerns, questions, requests for correction, or requests for deletion of personal information, customers may contact: MEGAFIBER NETWORKS Official Website: https://megafibernetworks.com Customer Support: 0946 603 9570 Privacy Contact Email: privacy@megafibernetworks.com Business Address:Poblacion, Sierra Bullones, Bohol Data Protection Officer: Anna Jane O. Dahan
Acknowledgment
By using the Megafiber Networks App, customers acknowledge that they have been provided with access to this Privacy Policy and information about our personal data processing practices. Where consent is required by applicable law, Megafiber Networks will request that consent separately through an appropriate mechanism. Use of the application alone does not constitute blanket consent to all forms of personal data processing.